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 Can I use my Ladbrokes phone account online? Can I use my Ladbrokes shop account online? What
happens if I forget my username or password? How
do I deposit funds? How
will the deposits to my Ladbrokes account appear on my bank
statement? Can
I use more than one payment card? Can
I change the payment card registered to my account? What
if I no longer wish to use my account? Help
with your accountCan I use my Ladbrokes phone account online? Yes, any Ladbrokes account can be used across all our channels. Just enter your Account ID on our homepage and click on Login. Follow the instructions to set up your Password/PIN.
Can I use my Ladbrokes shop account online? Yes, any Ladbrokes account can be used across all our channels. Just logon with the Account ID and the Password/PIN you currently use in-shop
What happens if I forget my username or password? If you do, simply contact our Customer Services team. A new username or password will be set up for you once you have confirmed your Personal Details with us. If we have issued you with a new password please ensure you go through and update it as soon as possible to protect the confidentiality of your account.
How do I deposit funds? The minimum deposit is £10 (or equivalent). To deposit funds click on the 'Your Account' button at the top of the screen. Then click on Deposit. This will take you through to the card registration screen where you will need to enter your card details and submit the amount you wish to deposit.
How will the deposits to my Ladbrokes account appear on my bank statement? The transfer of money to your ladbrokes.com account will appear as Ladbrokes.com on your payment card statement.
Can I use more than one payment card? No - you can only register one payment card to your account.
Can I change the payment card registered to my account? If you wish to change the card you have registered with us you must withdraw any outstanding funds back to the original card. Once the balance is zero contact us at Customer Services and after checking a few Personal Details with you we will reset your account to allow you to register a new card. This procedure ensures that we are able to protect the confidentiality of your account and minimise the risk of fraud.
What if I no longer wish to use my account? You have two options: 1) If you wish to close your account, with an option to re-open it at any time, please either call Customer Services on 0800 731 41 71 or e-mail us at care@ladbrokes.com. 2) If you no longer wish to use your account with us, you can instruct us to exclude you from participation be sending us an email to optout@ladbrokes.com. Usage of this facility will result in your account being blocked and no wagers being processed from you. Any account that is blocked through use of this facility cannot be reactivated for a minimum of 6 months. Any other accounts that you hold will also be blocked.
Help with your account If you have any queries relating to the position of your account or individual bet details, please call Customer Services on 0800 731 4171 if dialling from the UK and +44 208 429 7971 if dialling from outside the UK or email us using care@ladbrokes.com. We will be pleased to hear from you and to deal with your query.
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